I'm not at all happy with the job that Rob's automotive did on my car. Each time I had taken my BMW in for service I had gotten the run around with more problems. Finally, after six months and a car that dose does not preform as it did when I first took it in for service they tell me that it has to go to a BMW shop because they haven't the tools or know how to repair the problem. Why didn't they tell me that in the first place. I could have had it done for about the costs that I put in to it there and it would have run perfect. Now I will have an additional bill on top of the ill running car that they messed up, and yet they claim to have a 36-month warranty program on all parts and labor that they had preformed on the vehicle. Great!! As long as they can fix it or have the tools to repair the vehicle. I think this warrants legal action, and /or the BMW shops repair bill to get it to run right since they messed it up and could not repair the cold start problem as they said they could in the first place. Rob himself came out of his office and assured me with a hand shake that he would take of my need. So much for a hand shake and a good word of ethics.