I called ribs automotive to get a quote on how much my car would cost to fix, when I took it in, they charged me 150 bucks for a diagnostic test that I didn’t need done, already knew the problem. The guy al, that was helping me , had my car from 8 in the morning til almost 2. It took almost all day to look at my car? When it should of been a few hours, I called a few times to find out about when I get my car back , al was not very nice when he called me back , telling me basically to be patient and that he was helping 3 other people at the same time, and would call me back in 45 mins! So... 2 hours later he calls me back And says sorry, I took a lunch break before calling you back. they have no sense of urgency for their customers . Absolutely ridiculous I waited almost all day to just get a quote on my car and a diagnostic test was unnecessary, AND al tells me when he called that my car needs to be fixed ASAP or I can’t drive it anymore . I was already aware of this and don’t need to be told when I know . I’ll never be taking my car here again. Too expensive and no sense of urgency as well as rude staff.