SUPPORT · FAQ
Auto Repair FAQs
Clackamas, OR.
Service intervals, pricing, warranty, fleet, hybrid & EV, shuttle, reviews — the questions Clackamas drivers ask us most often, answered straight from the team. Don’t see yours? Pick up the phone.
Cheyenne or Carter will answer the phone — no menus, no waiting.
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Four categories.
Thirteen answers.
01 · SERVICE & MAINTENANCE
What we work on, and how often.
Service intervals, diagnostics, fleet, and hybrid/EV repair — from routine oil changes to high-voltage battery diagnostics.
How often should I service my vehicle?
That depends on your make, model, mileage, and driving conditions — but most vehicles benefit from professional maintenance every 5,000–7,500 miles. We can help you design a custom maintenance schedule to protect your vehicle’s performance and warranty coverage.
Routine services include:
- Fluid inspections and flushes
- Oil changes, brake service, and brake-fluid flushes
- Tire rotation, balancing, and alignment
- Factory-recommended mileage services (30K / 60K / 90K / 120K)
- Battery and electrical-system testing
What if I’m not sure what’s wrong with my car?
That’s what we’re here for. Our Vehicle Diagnostics & Performance Solutions team uses advanced equipment to accurately pinpoint problems — saving you time, money, and frustration. No guessing, no unnecessary repairs — just clear answers and honest solutions.
Can you handle fleet or commercial vehicles?
Absolutely. We specialize in Fleet Maintenance & Commercial Partnerships, offering:
- Scheduled service tracking
- Digital inspection reports
- Priority scheduling
- Consolidated billing and maintenance logs through our Fleet Vehicle Reliability Program
Do you work on hybrid and electric vehicles?
Yes — we’re trained and equipped to handle hybrid and EV systems, including high-voltage battery diagnostics, inverter systems, and regenerative-braking maintenance.
02 · PRICING, WARRANTY & FINANCING
The honest answer to “how much?”
Detailed digital estimates, no hidden fees, financing on qualifying repairs, and one of the best warranties in the industry.
How much will my repair cost?
Pricing depends on your vehicle’s specific needs. We always provide a detailed digital estimate before any work begins — with photos, notes, and transparent line-item pricing. No hidden fees, no surprises.
Do you offer financing options?
Yes. We provide flexible payment and financing options on qualified repairs. Ask our service advisors for details when scheduling your appointment.
Do you accept extended warranties?
Yes, we accept most extended warranty and service-contract programs. We’ll handle claim submission and communication on your behalf for a seamless process. Speak with your advisor for specifics.
Is your work guaranteed?
Yes — all qualifying repairs are backed by our 48-Month / 48,000-Mile Nationwide Warranty. One of the longest warranties in the industry, covering both parts and labor.
Do you use OEM parts?
We use OEM and premium-quality parts that meet or exceed manufacturer specifications. This ensures reliability, safety, and warranty compliance on every repair.
03 · AT THE SHOP
While you’re here — or while we’re working.
Courtesy shuttle, comfortable waiting area, and real-time updates so you always know where your vehicle stands.
Do you offer a shuttle or loaner vehicles?
Yes — we provide a courtesy shuttle service for local customers and can help arrange alternate transportation if needed.
Our comfortable waiting area also includes Wi-Fi, coffee, and refreshments.
Can I get updates on my vehicle during service?
Of course. We offer real-time updates via text or email so you always know your vehicle’s status. You’ll receive photos, videos, and technician notes through our digital inspection system.
04 · ABOUT ROB'S
The shop behind the answers.
Locally owned since 2004, deeply tied to Clackamas, and committed to long-term relationships over one-time sales.
Are you locally owned?
Yes — we’re proud to be locally owned and operated since 2004. We live and work right here in Clackamas, and we support local schools, charities, and small businesses. Learn more →
How can I leave a review or share my experience?
We’d love to hear from you. You can:
- Leave a Google Review
- Leave a Yelp Review
- Or send feedback directly to our team
Your feedback helps us continue improving and serving our community better. Read what customers are saying →
HAVE ANOTHER QUESTION?
We’re here
to help.
Whether you’re unsure about a noise, warning light, or maintenance schedule, our ASE-Certified team is just a call or click away. Contact Rob’s today for clear answers and dependable service you can trust.