POLICIES
Shop Policies
Rob’s Automotive · Clackamas, OR.
Transparency and trust are at the heart of everything we do. This page is the central hub for our policies, terms, and customer information — plain-English explanations of how we operate, how we protect your data, and what you can expect from working with us.
Honest communication creates better experiences.
OUR POLICIES
Everything we’ve
put in writing.
Privacy Policy
How we collect, use, and protect your personal information — including contact details, service history, and digital-inspection records. We don’t sell your data, full stop.
Terms of Use
The rules for using our website and online services — appointment scheduling, digital approvals, and online payment. The basics, written so you can actually read them.
Disclaimer
What information on this site is for, what it isn’t, and where to find authoritative answers about your specific vehicle. When in doubt — call us.
Warranty Coverage
Our 48-month / 48,000-mile nationwide warranty on qualifying parts and labor. See the full warranty page →
WHAT WE STAND FOR
Commitments behind
the paperwork.
Policies are only as good as the commitments behind them. Here’s what we promise every customer who hands us their keys.
Customer approval before any work
No repair starts until you’ve seen the digital inspection, reviewed the estimate, and approved — digitally, by phone, or in person.
Honest, no-pressure recommendations
We’ll tell you what’s urgent, what can wait, and what you can safely skip. No corporate sales quotas pushing unneeded work.
Your data, your privacy
We use your information to communicate about your service and your vehicle’s history — and that’s it. No selling, no third-party marketing lists.
If something’s not right, we make it right
Backed by our nationwide warranty and 20+ years of standing behind our work. Contact us and we’ll handle it.
Call (503) 650-6101 with any policy or service question.
QUESTIONS ABOUT A POLICY?
We’re happy
to talk.
Reach out by phone or stop by the shop — we’ll walk you through anything you want to clarify.